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1. Introduction

At Vortex Cleaners Limited, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.

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2. What Information We Collect

We may collect the following types of personal data:
- Full name
- Email address
- Phone number
- Home or business address
- Service preferences
- IP address and browser data (via cookies)

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3. How We Use Your Information

We use your personal data to:
- Provide and manage our cleaning services
- Respond to your inquiries and service requests
- Send service updates or promotional offers (only with your consent)
- Improve our website and customer experience.

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4. Legal Basis for Processing

We process your data under the following legal bases:
- Consent: When you voluntarily provide information or opt in to marketing.
- Contract: To fulfill our service agreements with you.
- Legal obligation: To comply with applicable laws and regulations.
- Legitimate interest: To operate and improve our business.

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5. Data Sharing

We do not sell your personal data. We may share it with:
- Trusted service providers (e.g., website hosting, email services)
- Legal authorities if required by law.

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6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and allow us to improve functionality. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.

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7. Your Rights

Under the Isle of Man Data Protection Act 2018, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time

To exercise your rights, please contact us at mail@VortexCleaners.im.

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8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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9. Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

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Effective Date: 6 July 2025

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Company Name: Vortex Cleaners Limited

Location: Close Skeddan, Peel, Isle of Man

Email: mail@VortexCleaners.im

Phone: 07624 255355

Website: www.vortexcleaners.im

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